How to restrict user to view tickets assigned to a specific team

Question

Hi all! We have a dozen teams (we utilize a Team dropdown field in the ticket to assign) that place our tickets into one large project. This project is used to house tickets for many clients as it is a core product.

The issue is that we want our client to see the only tickets for their epics, stories, bugs etc but we cannot allow them to see the tickets for other clients.

My ask is this: can we limit 1 client to view ONLY tickets assigned to 1 specific team? If so how?

Thanks!

Trudy P Claspill · Answer

Hello @Alisa Collins

Welcome to the community.

I see that you created a separate post for your question. I'm adding the link here so that people can find it and respond there.

https://community.atlassian.com/t5/Jira-questions/User-Permissions-on-Team-Managed-Project/qaq-p/2785078

Alisa Collins · Answer

I have this same need, but have a Team Managed project. Does anyone know how to set up?  I feel like I've tried everything - and am at a loss as how to do this. Any help would be appreciated.

Trudy P Claspill · Answer

Hello @Ryan Lawson

Welcome to the Atlassian community.

What type of project are you using? You can get that information from the Type column on the View All Projects page under the Projects menu.

For Company Managed Software and Business projects there is a feature called Issue Security Schemes (available only in paid subscriptions). You can use that to define who can see issues based on their membership in a project role, or user group, or other factors. Unfortunately Team is not one of the factors that can be used, and the feature doesn't have a way to correlate a user to a Team.

How do you identify that an individual is a member of a specific "client" group? You could create Project Roles or User Groups for each "client" group and assign each individual to the appropriate "client" Role or User Group. You could then use the Issue Security Scheme feature to create Security Levels that for each client group that enable visibility to a client group plus all the internal team members. Then you could use Automation Rules to set the security level on each issue based on the Team field setting. Note this is all only for Company Managed Software and Business projects.

Also this suggestion is based on the assumption that your "client" users are licensed users of your Jira instance. If they are not, then they would not be able to see the issues at all unless you made the project accessible to Public.

Team Managed projects and Service Management projects have different issue visibility features.