Can I carry over information/details from one issue to another?

Erica_3ffeh7

Hi team, 

I have different types of requests on JSM. What I would like to do is, to carry over information from Request Type A to Request Type B when a field is triggered.

 

The triggering part is working perfectly fine. Which creates a new request under the same name from Request Type A in Request Type B.

 

What I am having trouble with is carrying over all the details from a ticket found in Request Type A to Request Type B.

Jack Brickey

Hi @Erica , welcome to the community.

I assume that you are using automation here. It would be great if you could send screenshots of what you have and where are you having issues. You certainly can use automation to copy values from one issue to another. If you share your screen shots, I think we might be able to get you there.