How to Configure Custom Email Address for Notifications in Jira Service Management?

Question

Hello Atlassian Community,

I am currently using Jira Service Management (JSM) for our project "xyz My Support." We have set up various issue types and automated notifications to our support team. However, the email notifications are being sent from the default email address format (e.g., supportesolutions.com@hinditron.atlassian.net). We would like to configure a custom email address (e.g., support@esolutions.com) for all outgoing notifications so that our clients receive emails from this address instead of the default one. Could anyone provide a step-by-step guide on how to configure this custom email address for notifications in Jira Service Management?

urgent! please help me to fix this issue.

Adolfo Casari · Answer

Also in Project Setting , under Summary, there is an option to define a custom email address (in Notifications) for all notifications from that Project.

Trudy P Claspill · Answer

Hello @Rajat Samseriya

Navigate to your Service Management project and select Project Settings, then Email Requests. The page that displays has information about the Reply-To email address used in notifications generated by the project.

There are links on that page that will bring up more information about changing the Reply-To email address.