Create Jira Ticket from SHARED MS Teams Channel

Question

We can install the Jira Cloud tab within Teams and can create Jira tickets from non-shared Teams channels. But we do not receive the option to create a Jira ticket from a SHARED Teams channel.

Is this expected behavior? If so, is there a plan to allow Jira ticket creation from a shared Teams channel in the future?

Amy Christianson · Answer

Assist isn't supported for shared channels.

Nicolas Grossi · Answer

You might take a look at this thread: https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-in-microsoft-teams/

Nicolas