Reg - Assets in JSM Cloud.

Chandra Mouli

Hi, 

Schema Name: Users&Devices. 

ObjectType=Users

ObjectType=Devices. 

I created a custom attribute "JIRA Id" and reference to users. 

Ex: Krishnan object is mapped to JIRA Id and Chandra object is mapped to JIRA Id in Assets. 

I created custom filed (Incident Creator) for assets to load the asset details in customer portal. 

I have created a custom field (EmployeeName) for loading jira users. 

My Requirement is: 

I want to load the user asset details in incident creator who are EmployeeName field. 

for Ex: Krishnan is in EmployeeName field so i want to load the Krishnan asset details in Incident creator field

 

Thank You!!

Kris Dewachter

Hi @Chandra Mouli ,

What are the specifications of this "JIRA Id" attribute in the asset object?

Is it of type "User" ? If so, in your "Incident Creator" custom field, you can set a filter in the Filter issue scope (AQL). Something like

 "Jira Id" = currentReporter()

Best regards,

Kris