Automated Update of the ticket status by changing a linked issue from another project

katharina.stech

Hello all,

the issue is as followed:
We have 2 different boards in two different projects and with different status. Only the status in Progress and Done are named the same.

We would like to create a ticket in Board a in project a and create a child issue to board b in project b.
When the status of ticket in board b changes to in Progress or to done the parent ticket in board a should also be updated (the status).

Is there any possibility to solve this issue with an automation?
Both boards are project-managed boards

Greetings

Bill Sheboy

Hi @katharina.stech -- Welcome to the Atlassian Community!

Yes, that is possible.

To confirm, are both projects Company-managed or Team-managed projects?  You may find this information by viewing the complete list of projects.

For a rule to view and update issues in multiple projects, the rule needs to be global or multiple-project in scope.  Your Jira Site Admin will need to configure a rule with those scopes.

 

The rule could then be triggered on Issue Transitioned, check the projects with conditions (so the updates happen in the direction you want: transition child issue in Project B --> results in update of the parent issue in Project A.

If both project types are Company-managed, the status values are shared even when the workflows are different, leading to a simple rule.  If one (or both) of the projects are Team-managed, the status values are distinct for each project, requiring the status id values to be used rather than the status names.

 

Kind regards,
Bill