Edit button missing on a specific page, for a user with Edit permissions

Question

Hi -

I have a user that has edit permissions and managed to edit pages on my Confluence Cloud space.

There is one page where the Edit button (the pencil icon) does not appear, so this user cannot edit the page. I (the space admin) can edit the page.

This user can edit other pages in this space.

I copied the page, and the user can edit the copy. But not the original, where the pencil icon is still gone.

I saw a number of posts that had similar issues, but none seem to be exactly as this one.

Any idea how to fix is welcome.

Thanks, Michael

Jakob Nipper · Answer

If the above solutions do not work, remember to check the padlock icon near the share icon in the top right.

This is the section for the page editing settings. Make sure the user is added to the list as an editor.

Kristian Klima_gtcuat · Answer

@Michael Stahl

Yep, permissions and restrictions, as @Seon Shakespeare writes.

But here's a neat trick....

To open the Edit mode, just hit the 'e' key on the keyboard. Just that e, nothing else.

And yet another trick is to place the cursor, in the view mode, on the spot/paragraph that you want to edit, hit the e key and the edit mode opens... displaying the paragraph that you want to edit :)

Saves A LOT of scrolling :)

Seon Shakespeare · Answer

Hi Michael,

It sounds like a permission conflict. Here are a few things to check:

* Page Restrictions:

* (Even if the user has general "Edit" permissions for the space, there might be page-level restrictions in place)* Go to the problematic page.
* Click the three-dot menu (•••) > "Restrictions"
* See if any restrictions exclude the user. If so, remove them or add the user as an editor.

* User Permissions:

* Double-check the user's permissions at the space level ("Space Settings" > "Permissions").

* Browser Cache:

* Have the user clear their browser cache and cookies, then reload the page.

Hope this helps!