Lost MFA

AhyoungKim_5155na

Hello, 

I'm an user of Atlassian, and I use 2-step verification for log in.

However, I lost my MFA by unknown reason and I'm not able to get QR code for new MFA.

I've got a question that, do I have to log in with recovery code for after all? 

I would love to know whether there is any way to get the QR code and register MFA on app again.

Brant Schroeder

@AhyoungKim Welcome to the Atlassian community

You can follow the steps at the bottom of this page if you no longer have the recovery key https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/ 

If you have it you can login, disable two-step authentication and then set it up again to get the QR code again.