Trying to copy custom field from Organisation to Issue

Sebastien Soum_iusmhu

Hi community

 

Im fairly new to Jira, and trying to automate some actions for my team.

We use Jira to manage customer tickets. 

Each Client Organisation has a custom field called "Billing Type" with a drop down list of options (e.g. Prepay, Timesheet, etc)

Each issue has a custom field with the same drop down list of options

We use this data to help automate our billing, which works great

We want to speed up the process to copy the Billing Type from Organisation level to each issue (if the issue is blank).

 

I cant for the life of me figure this out. 

 

any ideas would be appreciated

Alex Koxaras -Relational-

Hi @Sebastien Soum and welcome to the community,

Unfortunately there isn't an easy way to get these value. One workaround though would be to use a JQL to get specific values and then populate the fields you want. I would suggest to use an automation and then with a bunch of if/then/else using the JQL e.g. organizations in organizationDetail("Region", "APAC"), edit and popuate the fields you want.

Let me know if that helps!

Alex

 

References:

• https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#organizationDetail--
• https://jira.atlassian.com/browse/JSDCLOUD-13433
• https://community.atlassian.com/t5/Jira-Service-Management/Is-there-an-API-to-manage-customer-details-in-Jira-Service/qaq-p/2647114