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Not receiving email

Daniel In

I've been testing my Jira Service Project for about a month now and have been receiving emails without an issue. Until last week I stopped receiving emails such as update emails when I create a ticket. I haven't changed any settings or turned off customer notifications, not sure what's going on. I've read that this may be an issue on the Atlassian side.

Accepted answers

Trudy P Claspill

@Daniel In

As a site admin you should be able to open a support request directly with Atlassian to find out if your email address has been blacklisted, and get that fixed if it has. Go to

https://support.atlassian.com/contact/#/

All comments

Daniel In

@Daniel Eads I was reading a previous post similar to my issue and looks like you were able to resolve the issue. Could you please look into my issue and see if it's similar? Please let me know if you need anymore information.

Trudy P Claspill

@Daniel In

As a site admin you should be able to open a support request directly with Atlassian to find out if your email address has been blacklisted, and get that fixed if it has. Go to

https://support.atlassian.com/contact/#/

Tony Ciniglio_2xj9mo

Hey @Daniel In - did you get a soiution for this? I seem to be having the same issue

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