How to show open sub-task to the parent user while closing Jira

Leo Nishanth Anthony

I have enabled a feature in the workflow to prevent issues from being closed while sub-tasks are still open.

Here's the issue I'm encountering: In my workflow,

we have three statuses: Open, In Progress, and Done. Users can transition forward and backward between these statuses.

For example, from In Progress, a user can move to Done or back to Open. If there are open sub-tasks, the Done status is not shown, which is working as intended. However, the problem is that my end users, who are not from a development background, do not understand why the Done status is not visible. There's no error message or information explaining this.

My question is: How can we inform users that the Done status will only be visible when all sub-tasks are completed?

Carla Ann Rowland

With only tools straight out of the box --one possible  thing you can do is write an automation rule that if the sub-tasks of a parent are not in done or canceled status that it sends and email to the assignee --- and put a comment on the ticket; displaying a message pop up requires script runner to write a behavior.