Unable to add video attachment

Question

Hello, would you be so kind and finally fix uploading of videos to tickets? Currently, you retrieve general error that you cannot save it.

We pay a lot for your product, I would expect at least basic level of service. Explanations such as "do not upload such a big video" (100mb!!!!) are just laughable - you could adjust the video, you can tell the user that such a big video is not uploadable, yet you do nothing.

Would you be so kind and finally fix this basic think?

Ladislav Prchal · Answer

Yet another problem with videos!

At this release, video is uploaded, acepted, yet it is EMPTY and cannot be played!

You are worsing it with every release. But the important think is that there is a prompt "What do you want to do next". THAT definetivelly should be top focus, right?

Ladislav Prchal · Answer

Excellent, in the end I had to remove all videos and reupload them hoping it will help. Absolute pleasure working with Jira. Totally gonna recommend it.

Ladislav Prchal · Answer

That is so great. So now I have added a long comment, lots of small videos that shouldnt be over the gap and yet I get error.

So I am now wasting my time trying to remove->save->putback->move to next video.

Would you be so kind and not accept video that is not going to be saved?

When you were desigining it, did you thought this is the good practice how to upload thinks? Not to inform user that there is something wrong and wait for him to waste time?