Not receiving email change confirmation

Question

Hi,

In the past I accidentally created a account with a company email (email2), while already having a account with another company email (email1).

Now, as per company policy, I have to change the emails associated to work accounts from email1 to email2.

Of course it won't let me, beacause I alerady have another account using email2.

I tried deleting the account using email2, but it still won't work.

So I logged into the account using email2 and I tried to change the email to a personal address to free up email2, but I'm not receiving a cofirmation email on my personal account.

I would like for the account using email2 to be completely gone, so to free up email2 and use it in the account that is currently using email1.

I know that email1 and 2 are kinda confusing, but I hope I was clear enough, otherwise feel free to ask. Thank you.

Andy Heinzer · Answer

@Marco Sabau I am not seeing any email bounces from our side.  Which could still be that they are being filtered on your side as spam or quarantined by your mail system.   I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1020044

unknown · Answer

The account I'm trying to change the mail of/delete has the email msabau@alteanet.it.

Once msabau@alteanet.it will be freed up, I want to use it for my "main" account

Andy Heinzer · Answer

Hi @Marco Sabau 
I understand that you are trying to receiving a verification email, but are not receiving it.  I tried to lookup any suppression for accounts that match your name, but I did not locate any current suppressions.

Either the suppression has already been cleared, or we don't yet know clearly what email address you are referring to here.   If the problem persists, could you please share with us either the email address OR the Atlassian Account ID of the account in question?  That way we can investigate this further to see if our system might be suppressing notifications to one of your accounts.