Dear all So i have this kind of workflow on my project: I add the resolution status to done (in post functions) in every transition to done : But it doesn't work. The resolution not set to done whenever the ticket moved to done. did i miss something here? Thank you

Hi @dwike_aprilia That can be done in the workflow as your 1st screenshot in your initial question or you can create an automation rule for this.

That seems very unlikely. I have never known a post function to fail. Can you share the history of the issue after it was moved to Done?

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Whenever the ticket move to done, the resolution not set to done as well

dwike_aprilia

Dear all

So i have this kind of workflow on my project:

Screenshot 2024-07-12 at 14.21.36.png

I add the resolution status to done (in post functions) in every transition to done :

Screenshot 2024-07-12 at 14.24.48.png

But it doesn't work. The resolution not set to done whenever the ticket moved to done.

Screenshot 2024-07-12 at 14.26.07.png

did i miss something here?

Thank you

Accepted answers

All comments

Marc -Devoteam-

Hi @dwike_aprilia

Can you check you field configuration and check if the resolution field is not set to hidden.

dwike_aprilia

yes. already exist.

Screenshot 2024-07-12 at 14.55.23.png

John Funk

Hi Dwike,

You have multiple transitions going to the Done status. Are you sure every transition has a post function that sets the Resolution?

And are you sure you have published your workflow? :-)

dwike_aprilia

hi john,

yes i did it. already added in every transition that going to Done status (5 transitions in total) in the part post function.

and published it as well john

but still not reflected

John Funk

Are you talking about issues that had already been moved to Done before you added the post functions?

Or are you saying even after adding the post functions, the Resolution field is not getting set?

dwike_aprilia

the second one.
even after adding the post functions in all transition to done, the resolution is not set to done

Marc -Devoteam-

Hi @dwike_aprilia

This is you screen, not the field configuration.

Check the Field Configuration Scheme that is used on the project and then check the field configuration used by the field configuration scheme.

And check the Resolution field if it's not set to hidden there.

dwike_aprilia

wow nice marc, it shows on my ticket now.

but the next question is, how can I make the resolution status automatically set to done whenever the status is moved to done?

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