Is Jira Service Management a good solution for a B2C product user support portal?

Ekaterina Konovalova

I am researching a solution for my B2C platform to collect bug reports and feature requests. All the tutorials mostly focus on business customers, so I wonder if it's a good idea to use JSM for B2C. And I still don't get it if reporters need to login to submit, for example, a bug report through external facing JSM?

John Funk

Hi Ekaterina - Welcome to the Atlassian Community!

Yes, Jira Service Management would be great for that. You can have anonymous ticket creation, but they won't be able to follow the resolution of the bug or communicate about it if they do not create a login. But you can have free access using the Customer user type.