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JSM Incident & Slack

Chandra Mouli

Hi,

Our JSM project is connected to Slack workspace and we have a separate channel for incidents (#incident-management-p1).

I'm looking, When ever user created a incident then automatically post the incident in particular slack channel (#incident-management-p1).

I don't want to create new channel for every incident.

I' already configured "Jira Service Management ChatOps" addon in Slack.

Thanks in advance.

Accepted answers

Bharat Kalia

Hello @Chandra Mouli - I think you just need to start a new connection in the slack integration add on in the project itself. So just go to "Slack Integration" in your project settings and then set a connection that will fire only when a new issue has been created. You can even filter the issues by using a jql and select "created" in issue is field.

Let me know if you are able to create that.

Thanks,

-Bharat

All comments

Bharat Kalia

Let me know if you are able to create that.

Thanks,

-Bharat

Chandra Mouli

Hi,

Thanks for response @Bharat Kalia

I have added the Slack integration to particular project. Refer screenshot-1

I created a Incident and Click on "Add Channel" and select the existing Channel for Incidents (#incident-management-p1).
For every incident, users need to add the channel manually.

My requirement is:
- How to link/add the incident to existing channel automatically, once ticket is created.

Thank You!!

Logan Vantrease

Hi @Chandra Mouli

There is also an app Integration+ for Slack

This app allows for many channels to be configured for actionable notifications, also be able to capture conversations in Slack from a notification!

Screenshot 2024-07-11 at 8.56.00 AM.png

Bharat Kalia

Hello @Chandra Mouli - Do you see something like this in your project sidebar? This will allow you to set a new connection. It should be under - apps if you have it installed.

Screenshot 2024-07-11 at 9.27.46 AM.png

If you don't see this then you would have to add the integration from using these steps - https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-slack/

Screenshot 2024-07-11 at 9.38.44 AM.png

Chandra Mouli

Hi @Bharat Kalia

I already integrated with channel and write the filters so that if any user created a incident then we will get the notification in particular channel.
My Requirement is: Refer Screenshot-2
- In incident, we have an option Slack - Add Channel . When user is created a incident the automatically add this ticket to Channel .

See the example in Screenshot-3
In screenshot-3, user have link this incident to slack channel manually.
I'm looking this process automation.

Thanks You!!

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