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Lost Image Paste/Insert Functionality

Scott N_t7votl

Hey there Community! I'm working on a solo project for our company to build out an internal knowledge base using Confluence and seem to have lost the ability to paste or insert images. This seems to have started this morning (7/10/24) and followed me from browser to browser. When I use the /image or /file command, the popup shows up like it knows what I want to do, but when I click it nothing happens. When I use any kind of screenshotting tool, or just attempt to copy an image using the right click context menu, it does not paste at all.

I'm the only user in my Confluence instance on the free tier, so it's not a problem with space permissions (both because I'm the sole user/admin, and because free tier doesn't have access to space permission controls), I've attempted clearing cookies/cache, using multiple browsers, using private browsing, attempted to log out/in.

When I use Private Browsing to create a new account and make a brand new confluence cloud instance, I'm able to add images and copy/paste images without issue, but for some reason it's just missing from the one I need to use.

I've attached a screenshot here showing my toolbar missing the appropriate image-add button.

Any help you may have is welcome!

missing image button.png

Accepted answers

Aaron Pavez _ServiceRocket_

Hi @Scott N

It might be related to space permissions. Although the Free instance permissions are quite open, you might have mistakenly changed it.

Change the Free tier to Standard (you can revert to Free once you've made the changes)

check the space permissions -> Attachments

modify them and check all the boxes in Users and groups.

Then revert to Free. The permissions should stick.

Removing that permissions won't allow you to paste images (right-click paste) and the little image icon will be gone.

I hope that helps.

Regards

Aaron

All comments

Dave Rosenlund (Trundl)

Welcome to the community, @Scott N 👋

Could you be bumping into the 2GB of file storage limitation of the free plan?

Screenshot 2024-07-10 at 12.05.08 PM.png

Best,

-dave

Aaron Pavez _ServiceRocket_

Hi @Scott N

It might be related to space permissions. Although the Free instance permissions are quite open, you might have mistakenly changed it.

Change the Free tier to Standard (you can revert to Free once you've made the changes)

check the space permissions -> Attachments

modify them and check all the boxes in Users and groups.

Then revert to Free. The permissions should stick.

Removing that permissions won't allow you to paste images (right-click paste) and the little image icon will be gone.

I hope that helps.

Regards

Aaron

Kristian Klima_gtcuat

@Dave Rosenlund _Trundl_

This is the third post about the issue today, I think we have a bug that Atlassian should look into...

https://community.atlassian.com/t5/Confluence-questions/Unable-to-Add-Images-to-Confluence-Page-Despite-Having/qaq-p/2750650

Kristian Klima_gtcuat

@Aaron Pavez _ServiceRocket_

There are two more cases of this issue today - see my response to @Dave Rosenlund _Trundl_ 's answer.

Permissions were the obvious culprit but it seems that's not the case.

Dave Rosenlund (Trundl)

Thanks for pointing this out, @Kristian Klima A fellow Atlassian Community Leader noticed the same thing and she just escalated it to Atlassian in our Slack workspace for comment.

Stay tuned.

-dave

Dave Rosenlund (Trundl)

P.S. For whatever it may be worth, I cannot reproduce this problem on my free instance.

Scott N_t7votl

@Aaron Pavez _ServiceRocket_Thanks for your tips! I could see that my account did actually still have Space Permissions for attachments since it's the only user account on the platform, but decided to check it out anyway.

Swapped over to the Standard 14 day trial
Modified my accounts permissions to remove all attachment / restrictions / space perms
Saved changes, closed out of the window, went back into the permissions pane
Added those permissions, saved changes, log out then back in

After doing the above, it seems like my image adding/pasting ability came back. When I reverted back to the free tier, it looks like the permissions remained.

----

I guess my question then becomes what might have caused this, and if the standard trial goes away how would anyone on the free tier fix it themselves? I know Kristian/Dave had identified a potential Atlassian side issue that may have caused this, but it just doesn't feel great bouncing around trials whenever functionality breaks.

Thanks for your help all. I'll keep an eye on the thread in case there's an update from the Community Leaders.

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