Update Custom Field Drop down values based on JQL query.

Question

I need to update the single select drop-down custom field values based on a JQL query. If the issue type is 'Task' and the status is not 'Done', I want to pull the value of the 'Customer unique ID' field and update the single select drop-down custom field accordingly.

John Funk · Answer

@Sooriya Rajan  - You are wanting to update the list of values in the dropdown? Or the value that is present in the field? If it is the first, then no, you cannot do that. If it is the second, which value of the ones returned in the query would be used?

Sooriya Rajan · Answer

For example, if the JQL query returns 5 issues, I want to pull the 'Customer unique ID' field value from these 5 issues and update those values in the 'single select' drop-down field. Is it possible to achieve this with the help of an automation rule?

Susan Waldrip · Answer

Hi @John Funk , would you provide a bit more detail on how to use automation for this? It's something I haven't gotten to work correctly, either. Thank you!