API call, returns fewer users than in the admin portal

Question

Good morning,

I'm making Rest API calls to Atlassian Cloud to get the number of users assigned by each Atlassian product. Even when making the calls using a loop that goes through all the cursors and makes the call for each cursor, the assignments to each user do not appear correctly. As an example, for the product "Compass" I see 5 users in the admin portal, but I only receive 4 users in the API call.

In addition, I don't see many of the products that do appear on the portal, such as Atlassian Guard, PowerBI Connector for Jira Cloud or ScriptRunner for Jira Cloud.

Is there something I'm not taking into account? Does it take some time for the API to synchronize with the portal?

The API call I am making is the following:

https://api.atlassian.com/admin/v1/orgs/{org_id}/users

Thanks in advance.

Marc -Devoteam- · Answer

iH @Soltec PBI

To my knowledge, there is no option to get the guests (customers) via the API

You could create an Atlassian Support ticket to see if they can help out.

Soltec PBI · Answer

Hi, thanks for your comments.

Sorry but I wasn't understanding you.

As I have been able to verify, it only brings me the information of the Active users, but the guests do not appear in the API and do appear in the global count of Products in the admin portal.

I don't know if this is what you were trying to tell me and I wasn't able to understand you.

Is there an option to make the api call and see all these users?

Thanks in advance again.

Marc -Devoteam- · Answer

Hi @Soltec PBI

No the user has access to Jira Service Management and if you use SSO you will require an Atlas (Guard) subscription.

But this wil not show in the API call, and there is no call for this.

If you would remove SSO, you won't need Atlas, so then there will be no license.

Or does this user have Trello and you claimed the domain, then you will see o user billed in Atlas, even if the user has no JSM access.

But Trello is not SSO enabled and can't be tracked via the API