Customers in JSM showing 0 for Open Tickets and Closed Tickets

Christian Jordan_8exl8w

Hey folks, this morning we noticed that all of our customers entered into JSM have 0s next to their Open Tickets and Closed Tickets (when viewing the Customers areas under Project Settings).

All tickets are showing properly and even have names of people as reporters--with no issue.

This is perplexing. Anyone know a) how that might have happened, and b) how do I fix it?

 

Thanks!

-Chris

Dan Breyen

Hi @Christian Jordan unfortunately I don't have "Customers" under 'Project Settings' in my instance, but I do have Customers under 'Directory' of my Project.  I'm not experiencing the same behavior you have, so I don't think it's a system wide problem.  If you use JQL for a particular customer, do the tickets show correctly there?  Do other users have the same issue?  Have you tried another browser?  I'm wondering if it's a caching issue, either in your browser, or in your instance.

I would say if it continues to be an issue, or if they show up as expected with your JQL, it might be worth getting some input from Atlassian Support for this issue.