Project Team cannot @ in a ticket to other members within Jira

Question

User not able to @ (User) in ticket comments to add a reference note to someone within the ticket.

Need for them to be able to @ any user within Jira

Kris Dewachter · Answer

Have a look at this documentation - https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/

Vishal Patel_fd13pj · Answer

where is that setting?

Kris Dewachter · Answer

Hi @Vishal Patel ,

Welcome to the Community.

Can you check if the user that tries to mention somebody, has the "Browse users and groups" permission in the Global Permissions.

Best regards,

Kris