Need help to create a Microsoft request ptaorl

G Ashok

Hi All

I’d like to request new features in our Jira Service Desk. Specifically, can we develop a Microsoft request ptaorl in our Jira service desk? This will allow users to submit tickets related to any issues and requests they have with Microsoft applications, such as Outlook, Teams, PowerBI, and more. This should also include requests for licenses, distribution lists, shared mailboxes, etc.

Christopher Yen

Would a portal group of Microsoft request types/forms be close to what you're looking for? 

https://support.atlassian.com/jira-service-management-cloud/docs/organize-request-types-into-portal-groups/

 

Portal groups helps us group together forms for easier customer navigation