How to show internal-only KB articles in the in-app widget

Question

Hi,

I've set up a KB for Jira Service Desk and made the articles visible to everyone (including non Confluence users). This works fine, both customers and employees can search for articles in the widget.

I've created a few KB articles that should only be available to internal users. I've changed the page permissions for these articles to confluence-users-carbonfuture and even added my user as well. From within confluence, all employees can access the articles, but they do not appear in the search results of the in-app widget.

I had assumed that being logged into Confluence on a separate tab would be enough for the widget to be able to detect that the person at the keyboard is a Confluence user, but that doesn't seem to be the case.

Within the JSD widget, how can I hide articles from customers, but make them visible to employees having a Confluence user?

Update: The permission setup works perfectly when accessing the Portal, I'm assuming it's because I'm clearly logged in on that page.

Sascha_baeaz2 · Answer

Seeing as my colleagues should be allowed to see both the regular KB articles and the "internal" ones, splitting into 2 spaces wouldn't help me with the widget I believe, right?

In the case where an app is used both by internal and external users (which is fairly common), it would be nice if the widget could pick up on the fact that a user is logged into confluence and use this to adjust what that use can and cannot see in the widget. Feature request I suppose :)

Thanks for the help Nadhila!

Nadhila Savira · Answer

That's right Sascha, unfortunately, managing who can view your articles is quite limited at the moment. You would need to segregate your audience either by using different Confluence Spaces, or by using different Service projects entirely.

Sascha_baeaz2 · Answer

So if I change that setting, none of my customers can see KB articles but my colleagues can? I'm sorry, but that doesn't help me either.