Not recieving Email Notifications from Jira

Question

I have several subscriptions running daily but I haven't received any Emails today.

Kay Kalunga Kabwe_gk85gg · Answer

I have actually set them to send me Email even if no tickets are returned. There are tickets in the filters. Outgoing mail is enabled for the instance

said kouzibry · Answer

Hello Kay,

I assume this is on Cloud, not Server/DC.

Check if those subscriptions have any tickets to notify you. The default behavior for subscriptions is to not send out the email if the filter returns no tickets.

Second point is to check whether the Outgoing mail is enabled in your instance.

Here are some useful links :

* Outgoing Mail in Jira Cloud 
* Manage filters

John Funk · Answer

Hi Kay,

So no emails from Atlassian at all? If not, you might want to open a support ticket with them to see if your email address got put on the Suppression list for some reason.

https://support.atlassian.com/contact/#/