nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Add images to the description field on the request form

Daniel Pfeffer

JSM distinguishes between request forms that are entered internally (directly in JSM) and those that are entered via the customer portal. In the internal application, images can also be added in the "Description" field. This function is not available in the customer portal. Is there a way to add this add function in the customer portal as well?

JSM:

Customer portal:

Accepted answers

All comments

Susan Waldrip

Hi @Daniel Pfeffer, have you tried dragging an image or file into the Description section? I was able to do it in the portal but I'm an admin and don't know if that works for portal Customers. When I did this, the file was treated as an attachment and showed up in the Attachments field on the Request Form (customer view) instead of in the Description field. That said, you could also include an Attachment field on the screen so they can drag files there (which would be a little more intuitive).

Screenshot 2024-07-08 084051.jpg

Hope this helps, good luck!

Daniel Pfeffer

Dear @Susan Waldrip Thank you for your answer.

We already have the procedure you described. However, I would like customers to be able to insert an image in the text, as is possible here in the chat or in the internal Jira application. How do I get the add image/photo icon into the customer view?

Susan Waldrip

Ah, I see. Hmm, one of our experts will have to answer that one, I hope they can help you soon. Thanks for clarifying!

Maryna Serdyukova

Hi!

I have the same question as the author of this thread. Can the users of Jira Customer Portal add a screenshort withing the descriprion field? For instance, so that the text can look like:

"I have found a problem in this part of the system, on this screen:
image
text, text, text...
image
text..."

It is really needed to be able to add an image inside the description field, now the rich text editor does not have a button/possiblity to add an image within the text.

Other openSource applications for support ticket management allow adding an image using a function:

text 1

!image_name.jpg!

text 2

Can we do something similar in JCR?

Thanks

Julian Becher

Any update?

Pablo Wagmaister

any solution for this topic? thanks

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management