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Jira Error 429

Thomas Casey

Hi,

I just signed into today for the first time since Friday 5th July 2024.

Upon interacting with JSM, the error 429 appeared straight up.

This is quite unusual because zero activity had been done on my JSM since Friday evening.

Can l have some context as to why this would have occurred straight up?

Accepted answers

All comments

Joseph Chung Yin

@Thomas Casey =

Welcome to the community. It seems there are processes created using REST APIs calls to interact with your JSM site. You need to contact your site admins to further investigate what kind of back end processes/programs are trying to interact with your JSM site.

Here is a developer reference link on rate limiting - https://developer.atlassian.com/cloud/jira/platform/rate-limiting/

If you need further assistance, you should contact Atlassian Support (https://support.atlassian.com) for further investigation since they can access the systems logs from the backend.

Hope this helps.

Best, Joseph Chung Yin

Thomas Casey

Hi,

The UI per Atlassian Support usually generally leads to this mostly:

1. Ask the Community

Can you please be a little bit more clearer with submitting an Atlassian support ticket, e.g. specific email.

Every attempt leads me to the redirection or a suggestion to just one entry only being Ask the Community ....

Thomas Casey

Yeah...

Unfortunately in a nutshell, Atlassian provides NO way to contacting someone directly.

This is a simple logic that requires 1:1 communication for troubleshooting, as for the logs CANNOT be made or published publicly.

How do l bypass Atlassian Support in that it does not recommend each time to Ask the Community per the attempts in lodging a support ticket?

It's very confusing - mainly because the navigation per your website's ticketing portal interface is NOT linking to a support ticket.

Joseph Chung Yin

@Thomas Casey -

Members of the Community Leaders group are not managing or operating the Atlassian Support site. It is owned by Atlassian.

You should still contact them for further assistance.

Sorry.

Best, Joseph

Thomas Casey

Hi,

Thanks.

How do l contact Atlassian Support?

Every JSM technical / bug identification in support ticket creation = leads to Asking the Community?

For my account, l'm not able to create a support ticket anymore.

Is there something that l am missing on?

Andy Heinzer

Hi @Thomas Casey

Sorry to hear about the troubles here. Since your account is not a site-admin or billing/technical contact you cannot create the support case in this instance. I have gone ahead and created one on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-308574 and I have included one of your site-admins on that request.

429 errors are typically happening when the system is being overloaded with requests. But I cannot tell at this point if this is because of something specific to your cloud environment or if there might be some other cause. I've created that support ticket and requested an investigation by our support team to determine what happened here.

Andy

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