How can I print a jira ticket using json or smart values?

Question

I want to obtain a print of the issues and each of their fields before this ticket is deleted. It happens that there are users who delete a ticket and for obvious reasons we cannot later review what content that ticket had. Is there an option to obtain that information before it is deleted (through automation)? ps: changing project permissions is not an option I remain attentive, thank you very much.

Trudy P Claspill · Answer

Automation cannot get a screen capture of the information because it is not interacting with the UI.

If you want to get all the data related to the issue being deleted then I recommend that you look at the Jira REST API. You could use the Send Web Request action to execute API calls to retrieve all the data for the issue and send the web request response information to somebody via email. It may take multiple API calls to get all the information.

Marcelo Ignacio Cid Abud · Answer

@Trudy P Claspill Hello :D

Thanks for the answer.

I understand both points. but sometimes is necessary delete issue type for example subtask.
I have the automation that you say, but only get the name, key and others field that I configurate in the automation. Is possible in this automation get print or "photo" the issue with all fields ?

Trudy P Claspill · Answer

Hello @Marcelo Ignacio Cid Abud

I have two recommendations for you.

1. Allowing users to delete issues is a very bad idea. As you have learned, once the issues are deleted they are permanently gone and cannot be viewed or recovered. Only your most trusted Jira Users (i.e. Jira Administrators) should be allowed to delete issues.

2. If you really want to be able to access deleted issues after they have been deleted, consider acquiring a third party app that will put the deleted issues into a "trash" space rather than permanently deleting them.

https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=delete%20issue

If you cannot implement either of those recommendations then there is an Issue Deleted trigger available in Jira Automation. With that trigger you can catch that an issue is being deleted and use something like the Send Email action to send the issue details to somebody.