How do i configure the customers request view

Question

I've checked online where i can change the view customers have when they look for tickets but so far i havent figured out how to change it

these are the current options to filter, i want to add more options

Elitsa Velikova _Nemetschek Bulgaria_ · Answer

Hi @Sherany Kasanwidjojo ,

The standard issue search is quite limited.

You can check our app Advanced Portal Reports.  You can use it to show your customers on the portal a table report where they can see, search, filter and export all their Jira Service Management tickets with a very simple UI.

If it sounds helpful you can try it free for 30 days.

Cheers,

Elitsa

Cristian0791 · Answer

Hi Sherany,

For Jira Service Management Cloud the out of the box functionality let the customer/s to sort the tickets by Status and Request type.

JQL and advance filters are available to Service Management Agents.

Have a nice day.

John Funk · Answer

Hi Sherany - Welcome to the Atlassian Community!

I am not aware of any way to change this. What would you want to be different about it?