What am i doing wrong within this automation?

julius schulze

Hey Atlassian Community, this is my first post while im reaching out for your help. 

I've set up an automation for our JSM to create a duplicate ticket in another project, assign it, and move it to another status. It's working well, but I'm having trouble automating the reverse process. I want the rule to include that if a linked issue (from the development project) is marked as "Done," it should update the helpdesk ticket to "Testing Customer." I've tried many things, but it's just not working. In my last attempt, I tried using the status name/ID, but it's not functioning as expected. I'm not sure what the issue might be. Can anyone help me? The automation error message suggests that I might be writing something incorrectly.

 

i tried: 

{{issue.status.Done}}

{{issue.status.10043}}

{{issue.status."Done"}}

{{issue.status."'('Done')'"}}

 

I am really looking forward to getting some help. Thanks in advance!

John Funk

Hi @julius schulze 

You can't do all of that in a single rule. Let the current rule do what it does and works well. 

Then create a second rule based on an Issue Transitioned trigger (to Done).

Then add your Branch for linked issues and go from there.