Public Links Enabled - But Can't Download PDF from Public Link Page

Question

Hello!

We have launched our confluence page with all pages activated its public links. These pages have pdf files that our team needs to download and for some reason, some can download on their laptop, but using their phones which is the most used gadget, we can't download the pdf files.

May I know what may be causing this? I have changed the global permissions of anonymous user and clicked use confluence.

Thank you for your help in advance.

Kristian Klima_gtcuat · Answer

Hi @Admin

Rather than having ALL pages activated as individual public links, I'd go for a space that has anonymous access (VIEW only) enabled via Space permissions.

It's much easier to manage and increases the coherence of the experience. You can also combine it with the newly announced Content Hub.

Or use a theme app like Scroll Viewport to create a bona fide doc site.

All of the above should rectify the issue with PDF downloads on mobile devices.

Jehan Bhathena · Answer

Hey @Admin ,

You're Organization's MAM maybe set to restrict download on mobiles https://support.atlassian.com/security-and-access-policies/docs/mobile-policy-mam-security-controls-and-supported-apps/