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Atlassian Intelligence AI is disabled

Alessio Ragni_glu3zy

Starting today, Atlassian introduced the Highlight feature/option, which is cool but...it broke the Atlassian AI feature (e.g. Change Tone, etc) that now it's not visible anymore

Can you please fix it? Thanks.

As you can see below it's not visible anymore

Untitled 14.jpg

Accepted answers

Jessica_j1vjtw

Hi @Alessio Ragni

I have followed up with our development team on this feature and they mentioned it was only added to the sites that don't have the AI enabled.

Checking further on your site, I can see the Confluence product is the Standard subscription, so there should be no AI feature, since it is only available for the Premium plans.

If your site was participating in the beta, it was possible to have the AI while in Standard, but it was possible to use the AI in Standard plans until 30th June, 2024, as mentioned in our Activate Atlassian Intelligence for your products document.

I believe it could be a "timing issue" as when you receive the highlight text feature and the date the AI feature was no longer available in the Standard plans, giving the impression it was the cause for the AI to no longer work there.

However, if you believe your Confluence site should have the AI feature working and is on the Premium plan, please let us know if your site admin can raise a ticket with us at https://support.atlassian.com/contact/ on the option "Technical issues and bugs" so we can investigate it further.

Cheers,
Jessica

All comments

Alessio Ragni_glu3zy

Now it's not visible anymore

Untitled 14.jpg

Jessica_j1vjtw

Hi @Alessio Ragni

I have followed up with our development team on this feature and they mentioned it was only added to the sites that don't have the AI enabled.

Checking further on your site, I can see the Confluence product is the Standard subscription, so there should be no AI feature, since it is only available for the Premium plans.

Cheers,
Jessica

Alessio Ragni_glu3zy

Nope, unfortunately, I need to ask our Atlassian Admin to open a bug.
I don't know our version (I believe that we have the Premium, not Standard) but it's very strange because we have Atlassian Intelligence in Jira but not in Confluence

Alessio Ragni_glu3zy

See my screenshots: this is Jira..

...and this is Confluence

Jessica_j1vjtw

Hi @Alessio Ragni

Thanks for the screenshots.
Your Jira seems to be in the Premium subscription, and Confluence is on the Standard plan.

Since they are separate products and can have different plans, you see Atlassian Intelligence in one of the products (Jira) that has the premium plan, and in Confluence, it does not since it is on the Standard plan.

Even having in mind that we are seeing the Standard version on the site details on our side, if you would like to try a quick test to confirm if your Confluence should be premium or not, I would check in the space on the left sidebar by clicking on "Calendars" and "Automation" if the features are available or if they are showing "Try it free."
Try it free would mean the plan is indeed a Standard plan.

Even if both products were on Premium, your admins could also decide to disable the Atlassian Intelligence on the Organization level for a product.

I hope this helps explain why this is no longer showing for Confluence, as Atlassian Intelligence has not been available for Standard plans since June 30th, 2024.

So for now, with the information we have, it doesn't seem to be a bug, but the expected behavior. If you believe you should have the Premium plan for Confluence as well, as Jira does for your site, please confirm with your site admin.

Regards,
Jessica

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