Public Access Inquiry

Question

Hello,

We are currently using the paid service. We have been sharing Confluence pages by setting them to public access. However, today we suddenly encountered an issue where the public access setting is not working, causing inconvenience.

Could you please check if there is a problem with the public access settings for sharing pages?

Thank you.

Even with full permissions, the public access setting is not working.

Luis Pellacani [Atlassian Support] · Answer

Hey @jacksparrow ,

Welcome to Atlassian Community.

The Public Links feature must be enabled (in the screenshot you shared, here are the steps) and further configuration is required on spaces that will allow Public Links (here are the steps for that).

If that feature was enabled in the past, you can check Confluence's Audit Logs for more details on who and when disabled it. The records should be displayed as "Public links site settings disabled" or "Public links site settings enabled".

I hope this helps. :)

Cheers,

Luis Pellacani

Brant Schroeder · Answer

@jacksparrow Welcome to the Atlassian community

You should review your settings https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/  and https://support.atlassian.com/confluence-cloud/docs/make-a-space-public/  to make sure it is setup properly.