Schedule Automation and Order of Issues Created

Claudia Contreras

Hello -

I have a scheduled automation and it's creating the needed tickets as expected. However, it's creating them in alpha order vs the order in the automation.   Is there a way to force the automation to run per the order set in the rule?  I notice this happens for scheduled automations only.  

Trudy P Claspill

Hello @Claudia Contreras 

Whenever you ask for help with an Automation Rule, it will help us help you if you provide images that show the entire automation rule and the details of each step.

Are any of the issue creations happening within a branch? Do you have multiple branches in the rule? One quirk of Automation Rules is that branches within a rule execute in parallel, not sequentially.