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Jira Cloud Backups

Jason Krewson

I was discussing Jira Cloud backups with a company I just started working for, showing them that I do weekly backups of the instance every Friday and that is when someone asked me why I am backing up the instance when Atlassian provides a data guarantee backing it up already.

So, I did some research on this and I am not finding a very clear answer on what Atlassian is backing up. Is Atlassian already backing up our Jira Instance so that if say someone deleted a project by accident they would come and restore the project and configuration for us (just a random example I can think of)?

From my understanding that is what creating cloud backups with backup manager is for.

Thanks for the help in advance!

Accepted answers

Magdalena Zhisheva

Hi @Jason Krewson ,

You may take a look here: https://www.atlassian.com/trust/security/data-management

and here: https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#data-center-security

but the official statement from the second link is: "To avoid data loss, we recommend making regular backups. Learn more about creating backups in the support documentation for your product."

Hope it helps!

Jim Knepley - ReleaseTEAM

As far as I know, Atlassian backs up everything and can restore everything. it's an "all or nothing" situation.

They explicitly do not support what you're talking about (from https://www.atlassian.com/trust/security/security-practices#backups):

We do not use these backups to revert customer-initiated destructive changes, such as fields overwritten using scripts, or deleted issues, projects, or sites.

There are third party tools that are more granular.

All comments

Magdalena Zhisheva

Hi @Jason Krewson ,

You may take a look here: https://www.atlassian.com/trust/security/data-management

and here: https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#data-center-security

but the official statement from the second link is: "To avoid data loss, we recommend making regular backups. Learn more about creating backups in the support documentation for your product."

Hope it helps!

Jim Knepley - ReleaseTEAM

As far as I know, Atlassian backs up everything and can restore everything. it's an "all or nothing" situation.

They explicitly do not support what you're talking about (from https://www.atlassian.com/trust/security/security-practices#backups):

We do not use these backups to revert customer-initiated destructive changes, such as fields overwritten using scripts, or deleted issues, projects, or sites.

There are third party tools that are more granular.

Vish Reddy {Revyz}

Hi @Jason Krewson

In addition to the above you should also review the Cloud Security Shared Responsibilities - https://www.atlassian.com/whitepapers/cloud-security-shared-responsibilities

The division of responsibilities are very similar to what other SaaS vendors such as Microsoft, Salesforce etc.. offer as part of their SaaS offerings.

Jason Krewson

Thanks so much, this is exactly what I was looking for, appreciate the fast help on this!

Jason Krewson

This is great and what I was looking for, thank you!

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