nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Client configuration

Rodrigo Buch

Hey Is it possible to configure Jira Service Management to allow opening tickets only through the customer portal?

And how to allow the customer to register through the portal?

And where can I export all registered customers?

Accepted answers

Bibek_ikuTeam_

@Rodrigo Buch

1.You will have to disable the email request 2024-07-03_20.33.51.png

2.allow the customer to register through the portal?

You can manage this via Customer access https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/

3. https://confluence.atlassian.com/jirakb/how-to-export-portal-only-customers-list-from-jira-service-management-1224782478.html

All comments

Bibek_ikuTeam_

@Rodrigo Buch

1.You will have to disable the email request 2024-07-03_20.33.51.png

2.allow the customer to register through the portal?

You can manage this via Customer access https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/

3. https://confluence.atlassian.com/jirakb/how-to-export-portal-only-customers-list-from-jira-service-management-1224782478.html

Rodrigo Buch

Hi, @Bibek_ikuTeam_
In the 2nd option, everything is permitted but does not ask the customer to register.
In option 3, it only exports users from my organization. I want to export the contacts of customers who are associated with organizations or who have sent a support request via email.

Rodrigo Buch

Hi @Bibek_ikuTeam_

I was able to perform the configurations following the documentation

Thanks

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management