Comment in Service desk portal disappears when switching tabs/windows

Question

Me and some of our customers are experiencing an issue with Service desk portal. I also have it with the tickets I reported to other company. Both are on Jira Cloud.

Steps to reproduce:

* open a ticket in the portal
* write a comment, but not send it yet
* switch browser tab or window or minimize the window
* come back to the tab/window with the ticket and the comment is gone

I clicked Ctrl + Z a couple of times and the comment comes back, but it's not very convenient.

Does anyone else experience the same?

Thank you :)

Marija Aleksejeva · Answer

Hi @John Funk ,

This one is fixed already.

Can you please guide on how to resolve my post?

Thank you :)

Anusha A · Answer

Hi All,

Apologies for any inconvenience caused. We have identified this behavior and have already involved our internal Development team, providing them with the impact of this issue.

* In JSM Customer portal, entered comment is cleared when the browser tab is changed

They are currently working on this and will update the BUG ticket with the findings and resolution. I will be adding this post as a reference for the above bug ticket. I also encourage you to add yourself as a watcher to see the state of the bug moving forward.

Some factors determine how Atlassian prioritises bug fixes. You can learn more about this by reading the Atlassian Cloud Bug Fixing Policy.

Regards,

Anusha A

John Funk · Answer

I would encourage you to submit a ticket also.