Hi, all
We are using jira service management.
I'm looking for the way to set a specific field as locked or read-only.
Thanks for your expertise, and if possible, without additional plug-in.
Hi @Chisato Saito
Does the customer need to see the field when filling out the form?
You can't make a form field read only, but you can just use normal text to provide whatever information to the customer.
If you need a specific Jira field filled, you can add the field to the Request Type itself and make it hidden with a default value.
@Chisato Saito I am not aware of a way to lock / make read only a single field. If you are looking to do this to have information or instructions you could just in the information panel. This panel allows you to enter information that cannot be changed.
Thank you for reply.
We have to use a field because the customer check information of the forms(also add information)
However,It seems like difficult to do...
Yes, the customer have to see the field...
Thanks for ur reply
What is the exact scenario you are trying to accomplish?
The information field allows the customer to see it. They will not be able to change it though.
Can I ask something about the information field??
I didn’t know the information field, and is that navigation bar of Jira?
Hi @John Funk
My scenario is that customer can see the assets information then they can check action for each row through forms. It's like the check list.
Then you can add the information panel like suggested by Brant and Rebekka.
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