Hi all, I have searched relentlessly to find this answer, but is alluding me.
I was to automate a reoccurring task but also to clone a previous ticket.
I have the scheduling part down pat, but can't put together the sequence to clone the ticket. I'm not a developer in any sense of the word, so the smart values make no sense to me!
All I want to do is:
Clone this ticket, schedule to run quarterly.
(the reason I want to clone rather than create from scratch is that the original ticket contains screen shots and links)
