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Issues opened via email getting rejected due to auto reply.

Tyler Giles

Good afternoon!

Please see screenshot. I currently trying to use my current ITSM (not jira) to email and open a duplicate issue in jira for further testing and so on.

The emails are getting REECTED with "Auto-reply mail" as the detail.

How can I temporarily allow these auto-reply emails?

And what specifically is triggering Jira to flag these?

Thank you!

Accepted answers

Laurie Sciutti

Hello @Tyler Giles ~ maybe this will help? https://community.atlassian.com/t5/Jira-Service-Management/few-incomings-emails-getting-rejected-by-JIRA-service-desk-as/qaq-p/1240443

All comments

Kristján Geir Mathiesen

Hi @Tyler Giles

My guess is that the email has some flag/code in it's header that is causing Jira to reject it, in order to prevent an email/issue creation storm. I've heard something about that before but sorry, I don't have the expertise to give you more info on that.

HTH,
KGM

Laurie Sciutti

Hello @Tyler Giles ~ maybe this will help? https://community.atlassian.com/t5/Jira-Service-Management/few-incomings-emails-getting-rejected-by-JIRA-service-desk-as/qaq-p/1240443

Tyler Giles

This did fix, thank you!!

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