Jira project won't allow adding groups, but some groups are already added.

Christian_pmjyqt

This must be a bug, because it's worked fine in the past, but now the groups don't show-up and it won't let me add groups to the project...

But, there's are a few groups that I've added in the past, I just can't add an additional group, there's no other groups that show-up.

Under the People section of the Project Settings it even says "Search for names, groups or email addresses."  But now, it appears to try to create an email address from the group I'm trying to add, but it's a group name, so there's no email for it.

This used to work just fine in the recent past, so not sure what changed.  I'm a full Jira and Org admin, so I "should" be able to see every group, etc.

Christian_pmjyqt

UPDATE:  Ok, I ended-up spending another hour or two troubleshooting this and finally got the drop-down to autofill again... Whew!

But, it's not clear exactly what fixed it, I kept changing around my user groups, and ignored the yellow warning symbol about a user having multiple roles.  I needed admin users to be able to have User access admin product roles, but also be able to use Jira, which apparently requires them to have User roles.

Then there's something strange where, even if a user has full Jira admin and Org admin access, this drop-down feature will break, if there's not a lower-level access given (I guess), which is kinda strange in my opinion.

Does anyone know where a really good tutorial or guide is to Jira/Atlassian users and groups is, where it explains when your company needs a dozen custom groups to separate-out access per department, Managed accounts, and how to deal with default groups, etc.?