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How can I remove statuses from other customers from JSM portal?

Anurag Chavan

I want to remove or make disappear the statuses from other clients from JSM portal.

If client A is having the protal then client A should see only his related statuses.

Requests - Jira Service Management.png

Accepted answers

Lisa Forstberg_o85gu4

Hi @Anurag Chavan

Are you sure your customers are seeing these statuses? If it is you who looks at the portal you will see what ever you are entitled to see. if the project "testing permission scheme" "testing-manoj " are limited they should not be visible for customer users in other projects.

Also working with each request type > Workflow Statuses > "Status name to show customer" is important to control the customer experience.

I find it useful to always use a dummy customer account to use for validating the customer experience on the portal.

All comments

Lisa Forstberg_o85gu4

Hi @Anurag Chavan

Also working with each request type > Workflow Statuses > "Status name to show customer" is important to control the customer experience.

I find it useful to always use a dummy customer account to use for validating the customer experience on the portal.

Anurag Chavan

Hello, Thank you for your response. Could you pleae provide me the path to remove the statuses from other clients if you are using a portal link for different client?

(You can see from one portal I am able to see 370 selections)

Thanks in advance.

Lisa Forstberg_o85gu4

Hi Anurag

I suggest you do these things:

create an account in your jira site that have the same permission levels as your customers. Log in with that account to validate that your real customers are actually seeing your 370 selections.
Ensure that your test projects are restricted. (project > project settings > Customer permissions) . Set this is "restricted". Check the people list so it's only contain those users that are working with you in these projects.
On your customer facing portal, check and choose what statuses you want to be displayed on the portal (project > project settings >request types >Workflow statuses (check each request types)

Lisa

Anurag Chavan

After your suggested settings I still see the other project's status from one of the clients' portal..

Is it something to do with "Permission scheme settings?" We have 25+ clients for Jira service management shares one permission scheme. SS of client portal.png Project Permissions scheme - Jira.png

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