respond to calls for everyone with cc that is in copy in jira service management?

Question

Bruna Silva · Answer

Hello @Rodrigo Buch,

Thank you for reaching out to Atlassian Community!

To better assist you, we would like to gather some additional information that will help us better understand this case:

* Could you please provide us with more details about the desired scenario?
* When you mention "cc," are you referring to the users/customers who have been added as Request participants on the request?

Any information you have related to this case will be very helpful to us.

Regards,
Bruna