Automation to create a notification triggered by number of issues with the same field

Question

Hello,

Our support team log Jira issues whenever something needs technical investigation, and standard customer information like customer accountid is added to the Jira issue.

I'd like to create automation that triggers a notification when the same customer accountid creates more than x Jira issues within a time frame. This is to be proactive about customers experiencing a more than normal amount of problems so that we can do a review. Is that possible with Jira automation and would anyone know how I would create it?

Marije Pierson_mp8lqt · Answer

Great, thank you! I'll give it a try and hopefully get it right :)

Kris Dewachter · Answer

Hi @Marije Pierson ,

Yes, you could accomplish this with an automation rule. For example like this.

Whenever a new issue is created, you query Jira for issues that have been created by the same reporter via the "Lookup Issues" action. You will need to add some kind of check on the timeframe to my example.

Then, in the IF statement, you can check the number of results with the smart value {{lookupIssues.size}}, and do something when greater than a specific value.

Best regards,

kris