Will the OpsGenie Mobile app keep working after migration to Jira Service Management

Question

Hi,

Atlassian has scheduled to pull the plug on OpsGenie as from October 2024.

We now have the option to migrate our OpsGenie Teams, schedules and integrations manually or wait for atlassian to do it automatically in October 2024.

Nowhere in the" Start moving"- or "Set up operations"-documentation I find any reference on what will be the impact on the mobile Opsgenie app.

Will it keep working as before? Will we be needed to reinstall, re-register our account or reconfigure? Or will we be forced to install a different app altogether?

This is an important piece of information for all organizations that use OpsGenie for 24/7-support as we do. We will need to be able to switch within business hours of 1 business day in order to respect our SLA's.

I'm sure we are not the only client with this concern, so has anyone heard anything officially about this?

Kind regards

Kate Clavet-D_Amelio · Answer

Hi @Lothar and thanks @Kevin Patterson for your answer!

The timeline that you see is the timeline given to merge to the new experience. It does not mean that Opsgenie standalone will be shut off at that date, it just means that your individual instance will be read only at that point because you have moved to the new experience.

Customers can request more time if needed, on a case-by-case basis. Here's a post that explains a bit more about that: https://community.atlassian.com/t5/Jira-Service-Management-articles/It-s-time-to-streamline-your-operations-in-Jira-Service/ba-p/2733798

We are also holding an AMA on August 8 if you'd like to join and ask any additional questions you may have. The AMA link is in the article I shared above.

Thanks, 
Kate

Kevin Patterson_u4sm4w · Answer

Hi @Lothar

Atlassian recently launched a new streamlined ops experience, see here: https://community.atlassian.com/t5/Jira-Service-Management-articles/An-update-to-incident-management-in-Jira-Service-Management-and/ba-p/1962985 . If your JSM environment is using this new experience the old OG mobile app will no longer work. You will need to have your responders download the Jira mobile app (they've recently added alerts and on-call details in the app). https://www.atlassian.com/software/jira/service-management/mobile-app

If you are an existing JSM customer that does not have the new streamlined Ops experience the existing OG mobile app will still work.

I was not aware Atlassian was pulling the plug on Opsgenie this October, can you reply with a link that references this?