nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

automation show error

noel.liu

I create a automation, then the result show error "Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status)"

May I know how to resolve? And why will show error when I run the rule?

The automation I'd like to re-transition issue status in current status again (loop)

Accepted answers

All comments

Trudy P Claspill

Hello @noel.liu

Welcome to the Atlassian community.

When asking for help with an Automation Rule it will help us help you if you provide the following:

1. Images that show the entire rule.

2. Images showing the details of the steps you think are having a problem.

3. Images showing all the output in the Audit Log for the execution of the rule.

In this case, since this involves a workflow transition it will also help us if you provide the following:

4. The current status of the issue, and the status to which you want to change the issue.

5. Images that show the entire workflow for the target issue type.

noel.liu

截圖 2024-07-01 14.12.18.png 截圖 2024-07-01 14.13.30.png

Above autonation, it means transition in same status everyday at 1 pm in JQL "project = it and status in ("Waiting for Authorize","Waiting for APPROVAL")"

noel.liu

截圖 2024-07-01 14.15.01.png

Trudy P Claspill

Based on the workflow image you provided there is no looping transitions on the statuses you specified. The rule can't execute the transition because the transition doesn't exist. There is no arrow going out of "waiting for approval" and then back into "waiting for approval". Same is true for the other status you specified.

Each status where you want to enable a "loop" transition needs a transition arrow like this:

Screenshot 2024-06-30 at 11.33.28 PM.png

Notice this statement in the action, and the link for "more info":

Screenshot 2024-06-30 at 11.37.18 PM.png

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management