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Cannot assign a incident ticket

HanQiao

Dear team
I created a ticket but I cannot find the "assignee” field.
The ticket is also cannot be assigned manually.

May I know how to sovle the problem?

assign failure.png

Accepted answers

Yong Yang

Hi @HanQiao

你好！JSM 经办人比较特别，必须是有 JSM Product Access （即：Agent License）。并不是跟 JSW 那样任何 Jira 用户都可以分配的。

解决办法：找下 User Acess Admin 或 Org Admin 检查下这位同学的 JSM Product Access 中勾选 Agent Role，然后将其添加到特定 JSM 项目的人员中（作为 Service Desk Team role 一员），然后你就可以分配给他了。

Thanks,

YY哥

All comments

Fabian Lim

Hi @HanQiao

Since you have access to the JSM Project and have a license, I would go to the permissions checker helper (Projects settings -> Permissions) and see whether you have the permissions to assign an issue and be the assignee. You may have to update the permissions scheme or the people/roles in the project.