Hi everyone
New user of JSM, currently on trial, and trying to see if JSM would be best choice for our company.
Point is ; Direction want everyone to be on only one platform. (no way we use JSM in a team and something else elswhere)
Our Customer Team already did a try with Zendesk, they are mostly satisfied with it, but not closed to the idea of switching to something else.
But, main goal for them is to be able to do everything they can already do in Zendesk, at least
One of those things they use is the "Side Conversation"
Let say , we got a Ticket from "Personn A"
They can create a side convo inside the ticket, to contact someone outside JSM, even outside compagny.
By this way they can directly link issues content.
This person will receive an E-mail , with the informations inside (no need to be portal user)
They can directly answer to the Email, and it will auto associate into the "Side conversation" of the ticket.
While doing this "Person A" won't receive any notification nor can see anything about this side conversation.
This feature, or possibility to work like that seems to be a major thing for them.
As an IT...JSM look better for my Team...but I must find something that can be enough for everyone...
Any idea on how to work that would be appreciated.
Thanks a lot
