Jira display incorrect user

Question

I would like your support, I found some user in our jira project, when they type their name in jira filed, they try on first name, but system is show other name and show personal email , where I can delete a worng information

these picture is screenshot of user that get these problem

chatchawan.chi · Answer

Dear John

Thank you for your support I already open Ticket ==> https://support.atlassian.com/requests/JST-1017112/

Thank you for your support

John Funk · Answer

You probably should go ahead and submit a support ticket to Atlassian. Please post back here with the resolution.

https://support.atlassian.com/contact/#/

chatchawan.chi · Answer

@John Funk sorry that respond late,  we have jira service desk ticket , these account is show multiverion on filed "Approvers" and other filed that relate with select  user