Behavepro scenario summary did not migrate / scenarios migrated out of order

Question

We are working on a migration from data center to cloud.

We migrated our behavepro scenarios into cloud.

When viewing scenarios within issue details, the background does not display when viewing scenarios directly on a ticket. In data center, you could see the background.

Is there a setting we need to adjust or a configuration so that we can see the background?

Additionally our scenarios shown on tickets show in a different order than they did in data center. Can someone advise how we can ensure our scenarios show up in the same order after migration?

Thanks!

Walter Buggenhout · Answer

You should be able to find contact details on their marketplace listing. Hope this helps!

kirsten.lynch · Answer

Thank you for the reply. I cannot seem to get in touch with anyone at behavepro which is why I reached out here. Do you have a number for the vendor that I can call? I am finding it very hard to get a person on the line. Thanks!

Walter Buggenhout · Answer

Hi @kirsten.lynch and welcome to the Community!

If my understanding is correct, Behavepro is a marketplace app on top of Jira. The best thing you can do, is reach out directly to the app vendor to discuss the issues you're facing with them.

Hope this helps!