I`ve installed JSM on my Jira v.9.12.10, and wanted to add Groups custom field to tickets, but i cannot choose any of my existing groups in this field. Is there some additional configuration in order to set group into this custom field?
Hi @Adriian Semotiuk _Wombats Corp_ ,
Welcome to the Community.
Can you check if your user has the "Browse users and groups" permission in the Global Permissions ?
Best regards,
Kris
Thanks for fast reply, I have this in my Global Permission inside "Browse users and groups" tab
This is my main user "admin" with admin group membershipI know that this can be confusing due to same name as group, but this is test instance, and i am just observing functionality of custom fields
Hi Adriian
Are you actually in the group? You have to be in the group in order to use the group.
Hi, thanks for your reply, yes i am in this group, and i have only one user on this instance and i am a member in all the groups
Can you share the configuration of the custom field ?
Also, can you double-check your "Browse User" permission with the "Permission helper" ?
Hi , i am not sure what is configuration of custom field, but i have this in Custom Fields page
Pressing View will open this window
and Assosiate with Screens opens this
Unfortunately i didn`t find "Browse User" in Permission Helper
Don`t know if its related but option "Assignable User" provides this information
@Adriian Semotiuk _Wombats Corp_ -
I agreed with what @John Funk and @Kris Dewachter stated. How do you want to use the field in the first place for your issue in the JSM project?
Lastly, "admin" is you right? So you are accessing the system as the "admin" account?
Please provide further information, so we can assist you further.
Best, Joseph
Thank you for the additional screenshots.
I see the "Groups" field is a "Locked" field, used by JSM. I checked our local environment but I don't have it in our system. So maybe it's created by some AddOn.
I also can not read the full description of the field in your screenshot.
My guess is that the field intends another use and that's why you can not select any values.
My advise would be to create you own "Group picker" custom field.
Hi @Kris Dewachter
Yes, you are right. The field is locked because it's a system field. It comes directly from the JSM.
So the question, is for what reason this field is used?Why did Atlassian add it?How to set up a value?Where is that value used?
Regards, Roman
cc @John Funk @Joseph Chung Yin
Does this field show up under System fields? I still suspect that this field might have gotten added as part of an app, but now the app is gone and the field remains.
i have the same issue here, did you resolve this issue somehow @Adriian Semotiuk _Wombats Corp_
@Adriian Semotiuk _Wombats Corp_
I noticed that after mapping groups under Customers > Groups, I’m now able to see and select those groups in the Group field on the Jira ticket screen.
Steps:
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